Our rates for delivery are based on the order value
Order value up to £99.99 - £16.95
Order value between £100 and £300 - £19.95
Order value above £300 - £25.95
Unless otherwise requested delivery is within 3-5 working days, if you need it sooner it won't be a problem just get in touch.
We promise to send you only plants of the highest quality. We will always select for you the best available specimens at all times. Your plants will be packed carefully and robustly.
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from BambooGiant. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your goods and sent to the address below. Once you have cancelled your order, the goods need to be returned to the same address, in their original condition, within 14 days of receipt. The goods are your responsibility until reaching us and you will be liable for the full cost of their return. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the goods received were as specified in the ordering – a full refund, (excluding initial delivery charge) will be issued on receipt, in terms with clause 4.5 of our Terms and conditions.
If the goods received were damaged, incorrect, or were incorrect in quantity - a full refund, (including initial delivery charge) will be issued on receipt, in terms with clause 4.5 of our Terms and conditions.
Any goods returned will not be accepted by us if the returns policy has not been followed correctly.
This returns policy does not affect your statutory rights.
Our customer service is of humongous importance to us. If you are not happy, get on to us, and we will do our very best to turn things around.